Q. WHO ARE WE?
We have been in business since 2001 - initially providing our unique
products into the horse market. Now we have designed some products
specifically for dogs. For more information see
About Us.
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Q. HOW GOOD ARE OUR PRODUCTS?
Read our Testimonials!
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Q. HOW DO I ORDER?
Through a secure link to “Worldpay” website; by post - or talk to us on
020-8394-2659
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Q. HOW CAN I PAY?
(1) by credit / debit card through the SECURE link to the “Worldpay”
website, or (2) Pay via your PayPal account, or (3) pay by cheque, or (4) call us on: 020-8394-2659 and provide
your credit / debit card details on the phone.
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Q. HOW SECURE ARE MY CREDIT CARD DETAILS?
All orders go through a 3rd party site “Worldpay”, which is very secure.
We will not retain your credit card details on file.
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Q. CAN I SPEAK TO SOMEONE?
If you would rather speak to a human being, please call us on:
020-8394-2659
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Q. HOW CAN I CONTACT YOU?
Contact us by e-mail (sales@d-10.org) or phone: 020-8394-2659
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Q. WHEN WILL I GET MY ORDER?
We will endeavour to despatch same day. Lighter items are despatched First Class, the larger items are sent Parcelforce, which takes around 3 days.
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Q. WHO STOCKS OUR PRODUCTS?
Please call us to see whether there is a stockist near you. If there is
not we can contact your local shop and suggest that they may like to carry
our products.
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Q. WHAT IF I AM NOT HAPPY WITH MY PURCHASE?
We believe in our products so much that we offer a "no quibble" guarantee
to refund your money (see website for details)
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